You can follow the status of your order from your account page Once your order has been dispatched, you will receive an email from us confirming your tracking number.
Once you are in our courier’s tracking site, you will be able to access the most up-to-date tracking information for your parcel. Please allow up to 5 working days to receive your order from the courier, once you have received the despatch email.
Lucent Decors only stocks products of the utmost quality, and we retail them exclusively through only our website. This allows us to offer a large range of quality products, at the best price possible. We offer a 14 day returns period on all orders. This allows customers to purchase with the confidence that if the item does not suit, or is not exactly what was expected, it can be returned. All that we ask is that the item is sent back to us in a saleable condition and it must be in its original packaging. On occasion, some of our brands will allow customer-viewing experiences in their showrooms. Please note, bookings are essential and only through us - contact us for more information.
In the unlikely event that your purchase(s) are damaged in transit, please firstly refuse to sign for the item and send it back if it is visibly damaged before accepting delivery.
If it is only noticeable once opened, please send us an email at email@example.com with photographic evidence. We will then arrange collection and are placement with you. Damages must be reported within 48 hours of receipt of delivery.
Yes. Most often you should be able to choose a delivery date with our delivery partner.
You may communicate a chosen delivery date that suits you through the notes section on our checkout page whilst placing the order.
We will try to accommodate any last minute changes provided enough notice is given to us and is acceptable by our delivery partners.
Unfortunately, our warehouse does not cater for collections.
Yes free of cost on these conditions.
1) The item has been ordered and not despatched from our supplier’s warehouse.
2) If the item you have ordered is NOT IN STOCK and on PRE-ORDER.
There will be additional charges applied under the following circumstances
1. Address change after your order is despatched - £7.50
2. Order cancellation after it is despatched - £37.50
3. Redelivery due to customer unavailability – Please contact us
4. Restocking fee on eligible products - £35 (Please contact us for further information)
Please ensure you and your home are ready for your delivery. How? Well, have a read here…Measuring Up for Delivery page